Bao Story
Privacy Policy
At Bao Story, we value the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or services.
By accessing our website or placing an order, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone Number
- Email Address
- Delivery Address (if applicable)
Order & Transaction Data
- Order details (items, preferences, delivery notes)
- Payment method (note: payment processing is handled via secure third-party gateways; we do not store payment card details)
Technical Data
- Device and browser type
- IP address
- Pages visited, time spent, and navigation behavior
Other Voluntarily Provided Information
- Feedback, reviews, or responses submitted through forms or customer support
How We Use Your Information
We use the information collected for purposes such as:
- Processing and delivering food orders
- Responding to customer inquiries and support requests
- Improving website functionality and user experience
- Sending service-related communications, such as order confirmations or delivery updates
- Sharing updates, promotions, or offers (only if you have opted in)
Cookies and Tracking Technologies
Our website may use cookies and similar tracking tools to:
- Understand user preferences and improve site navigation
- Analyze website traffic and performance
- Improving website functionality and user experience
- Provide a more personalized experience
You may disable cookies through your browser settings, though this may affect certain features of the website.
Sharing of Information
We do not sell or rent your personal information.
Your data may be shared only in the following cases:
- With delivery platforms (such as Zomato or Swiggy) to fulfill your orders
- Analyze website traffic and performance
- With service providers assisting in operations such as website analytics, payment processing, or customer communication
- Where required by law, regulatory authorities, or to enforce our legal rights
All third parties are required to maintain the confidentiality and security of your data.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or misuse. However, no online system is entirely secure, and we advise users to exercise caution when sharing personal details.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated data
- Withdraw consent for marketing communications at any time
To make such requests, please contact us at info@baostory.com
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date. Continued use of the website after such updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please reach out to us at: